Frequently Asked Questions
Expert support for your professional cinema and broadcast gear.
Do you offer international shipping for high-value camera equipment?
Yes, we ship globally via insured carriers like FedEx and DHL. Please note that international customers are responsible for all import duties, taxes, and brokerage fees.
What is your return policy on professional cinema cameras?
Most items can be returned within 14 days of receipt, provided they are in original, unopened condition. Specialized equipment or custom-configured rigs may be subject to a restocking fee.
Are the products sold on Hot Rod Cameras covered by warranty?
All new equipment includes a full manufacturer's warranty. We also offer extended protection plans for many of our camera bodies and lenses to cover accidental damage.
Can I request a custom lens modification or mount conversion?
Absolutely. Hot Rod Cameras is famous for our technical expertise. Contact our service department for inquiries regarding PL-mount conversions and custom cine-modifications.
Do you provide technical support for complex camera builds?
Yes, our team consists of industry professionals who can assist with firmware updates, compatibility checks, and rigging advice via phone or email.
What payment methods do you accept for large production orders?
We accept all major credit cards, PayPal, and wire transfers. For professional production houses, we also offer financing options through our third-party lending partners.